VirgoCX Login — Quick Guide

Clear, practical steps to sign in to your VirgoCX account, enable security, and troubleshoot access problems.

What is VirgoCX?

VirgoCX is a cryptocurrency exchange platform (buy, sell, and store digital assets). This page focuses on how to access your account safely through the VirgoCX login flow, steps to enable two-factor authentication (2FA), and common fixes when login fails.

How to sign in (desktop & mobile)

Open your browser and navigate to the VirgoCX sign-in page (use your bookmarked or official app link to avoid phishing).
Enter your registered email address in the "Email" field.
Type your password exactly. If you use a password manager, select the correct VirgoCX credential.
Click Sign In. If prompted, complete the 2FA challenge (Authenticator code or SMS) to finish signing in.
On successful login you’ll be taken to your dashboard. If you selected “Remember this device,” the platform may reduce challenge frequency — only use that on a personal, secure device.

Security tip: Always verify the site URL begins with https:// and matches the official domain. Never enter credentials on links from untrusted emails or chats.

Enabling and using Two-Factor Authentication (2FA)

2FA adds a second verification step (TOTP app or SMS). We recommend using an authenticator app (Google Authenticator, Authy, or similar) for stronger security.

Go to your account settings > Security > Two-Factor Authentication.
Choose “Authenticator app” and scan the QR code with your app.
Store the recovery/backup codes in a secure place (not on your phone with the app).
Enter the 6-digit code shown in the authenticator to confirm and enable 2FA.

Troubleshooting common login issues

Wrong password: Use the “Forgot password” link to reset it. Check spam for reset emails.
2FA not working: Ensure your device clock is accurate (TOTP depends on correct time). If lost, use your saved recovery codes or follow account recovery steps.
Login attempts blocked: Many platforms temporarily block multiple failed tries. Wait the listed cooldown or contact support.
Browser problems: Clear cache & cookies or try an incognito window. Disable browser extensions that may interfere with logins.
Unable to receive SMS: Check mobile network, confirm the correct phone number on file, and ensure your carrier isn’t blocking short codes.

If self-help steps fail, contact VirgoCX support with required verification documents — expect identity checks to protect your account.

Account recovery checklist

Attempt password reset using your registered email.
If 2FA device is lost, prepare recovery codes or request an account recovery with ID verification.
Provide proof of identity if asked: government ID, selfie, and any requested transaction or account history to validate ownership.

Best practices for safer logins

Use a unique, strong password (passphrase or password manager).
Always enable 2FA and keep backup codes offline.
Monitor email for suspicious messages and enable email notifications for account changes.
Log out of public devices and avoid shared Wi-Fi when accessing financial accounts.